Refund & Cancellation Policy

We want you to feel confident when you join DailyFitness24x7. This Refund Policy explains when a refund is available for plans and the ₹99 one-on-one session, and how to request one.

1. Overview

Refund eligibility depends on how much of a plan or session you have used. We review each request individually and aim to be fair to genuine cases — accidental payments, duplicate payments, or a coach not being assigned within the promised time.

2. What's Eligible for a Refund

• Duplicate payment: if you were charged twice for the same plan or session, the extra payment is fully refundable.
• Plan not activated: if your payment was verified but your plan was not activated or no coach was assigned within 48 hours, you may request a full refund.
• Cancellation within 24 hours of purchase: if you cancel a plan within 24 hours of payment and have not yet had a coaching session or downloaded diet content, you are eligible for a full refund.
• ₹99 session no-show by coach: if a booked 1-on-1 session is missed by our coach and not rescheduled, the ₹99 is fully refundable or can be adjusted against a future plan.

3. What's Not Eligible

• Plans where coaching has started and more than 24 hours have passed since purchase;
• Change of mind after actively using diet plans, workout videos, or coach consultations;
• Missed live classes or sessions due to the member's own unavailability;
• The ₹99 one-on-one session fee, once the session has been successfully conducted.

4. How to Request a Refund

To request a refund, message us on WhatsApp or use our Contact page with:

• Your registered name and mobile number;
• The plan or session you paid for, and the date of payment;
• A screenshot of your payment;
• A brief reason for the refund request.

5. Refund Timeline

We review refund requests within 2–3 business days. Approved refunds are processed to the original payment method (UPI) within 5–7 business days after approval, depending on your bank or UPI provider.

6. Cancellations

You may cancel your plan renewal at any time from your account settings or by messaging us — this stops future billing but does not automatically refund the current active period unless it meets the eligibility criteria above.

7. Contact Us

For refund or cancellation requests, reach out via our Contact page or WhatsApp — our team typically responds within a few hours.